Privacy Policy

1. Who We Are

Coded Vision Design Ltd (Company Number: 08531467) is a web design and digital solutions company registered in England and Wales. When we refer to "we", "us", or "our" in this policy, we mean Coded Vision Design Ltd.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details (name, email address, phone number)
• Business information and project requirements
• Communication preferences
• Messages sent through our contact forms or chatbot
• Payment and billing information (processed securely via third-party providers)

We also collect certain data automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URLs. This data is collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to enquiries and communicate with you about projects
• Send quotes, invoices, and project updates
• Analyse website usage to improve performance and user experience
• Comply with legal obligations under UK law

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases: consent (where you have given clear consent), contractual necessity (to fulfil a contract with you), legitimate interests (to operate and improve our business), and legal obligation (to comply with applicable law).

5. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our business (e.g. hosting providers, payment processors, analytics tools). All third parties are required to handle your data in accordance with applicable data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure hosting, and regular security reviews.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Project records are retained for up to 6 years in line with HMRC requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at contact@codedvisiondesign.co.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our cookie banner when you first visit the site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@codedvisiondesign.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.